Return & Refund Policy

Thank you for shopping with us. Our products reflect the essence of traditional Chinese lacquerware and Eastern aesthetics. We hope you love your purchase, but if not, here’s how we can help.

Return Window

You have 14 days from the date of delivery to request a return.

Eligibility Conditions

How to Start a Return

To request a return, contact us at xixiliya1@outlook.com.

If your return is approved, we’ll provide you with a return shipping address and instructions.

Important: Returns sent without prior approval will not be accepted.

Return Shipping Costs

If the return is not due to a product defect or shipping error, customers are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

Non-Returnable Items

The following items are non-returnable and non-refundable:

Damaged or Incorrect Items

Please inspect your order upon arrival. If the item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Exchanges

We do not offer direct exchanges. If you wish to get a different item, please return your original item first. Once your return is accepted, you can place a new order for the desired item.

EU Customers – 14-Day Right of Withdrawal

If your order is delivered to a country in the European Union, you have the right to return it within 14 days of delivery without providing a reason. Items must meet the eligibility conditions mentioned above.

Refunds

Questions? Feel free to contact us anytime at xixiliya1@outlook.com.

Celebrating Chinese Heritage · Honoring Lacquer Art · Thank You for Supporting Handmade Beauty