FAQ · Whispers of the Lacquer Soul
Ancient soul, modern spirit — your questions, answered.
The Essence of Our Craft
Are all creations handmade?
Yes.
We are Ancient Soul · Modern Spirit — rooted in China’s 8,000-year intangible handcraft heritage, brought into the present with sensitivity. Each piece is deliberately slow-made and trustworthy.
Materials & Safety
What materials do you use?
We work with fully cured urushi (natural lacquer), Zi Tan rosewood, natural shells & minerals, 24K gold leaf, and 925 sterling silver.
We avoid synthetic dyes. Wood is responsibly sourced.
Is lacquer safe for skin?
Yes — once cured, lacquer is non-reactive for most people. If you have rare resin sensitivities, test on the inner wrist for 24 hours first.
Wear & Care
Can I wear it in water or exercise?
Not recommended. Remove for bathing, swimming, and intensive workouts. Keep away from perfumes, alcohol, and harsh chemicals.
How do I maintain the finish?
Wipe gently with a soft dry cloth. Seasonally, you may nourish wood with a single drop of camellia oil (avoid soaking).
Custom & Sizing
Do you accept custom requests?
Yes. Share your intention and sizing; we can tune materials, motifs, and frequency design to your needs.
Orders & Shipping
When will my order ship?
Each piece is hand-finished upon order — a ritual of patience and devotion. Please allow **5–7 days** before dispatch, as your relic awakens in stillness. Some made-to-order items may require more time due to their sacred nature.
How long is delivery to the US/EU?
Typically 8–14 days after dispatch. A tracking number will be provided.
Returns & Repairs
What is your return policy?
Returns are accepted within 14 days in unused condition. Custom commissions are not returnable. Please contact us for instructions.
Do you offer repairs?
Yes. We offer lifetime artisan repairs for a reasonable fee. Send photos and we will advise next steps.